Frankie, a friend of Charlie

1. Refund Policy

All Sales Are Final for Custom Items

•  Because each custom order is made uniquely for you, we are unable to accept returns, exchanges, or cancellations once production has begun.

Order Approval

• We provide digital proofs (or detailed order confirmations) for your review before production. Please check all details carefully — including spelling, colors, sizes, and design placement — as we will produce your order exactly as approved.· Refunds for eligible products are processed via the original payment method upon receipt and inspection of the returned product.·

• Refunds typically take up to 5 business days after the returned item is received and verified.

2. Return Conditions

• Contact us within 15 days of receiving your product to initiate a return by contacting contact@lenas-needle-nook.com

• Items must be returned in original packaging, with tags intact, unused, and free from man-made damage.

• All accessories and parts originally included must be returned

3. Return & Refund Process

• Send an email to: contact@lenas-needle-nook.com with your order details and the reason for return.

• Our customer service team will guide you through the return process with specific instructions.

• Return shipping costs are borne by the customer unless the item is defective or incorrect due to our error.

4. Special Cases & Disclaimers

• If the item arrives visibly damaged due to logistics, please take photos and contact us immediately.

• We reserve the right to adjust or interpret the policy under special circumstances and may request additional documentation if necessary.

• We are not responsible for:

• Damage or loss caused by your own mishandling.

• Damage due to misuse or ignoring product instructions.

• Losses due to force majeure or accidents.

5. Shipping Policy

• Delivery areas depend on your location. Please provide an accurate shipping address at checkout.

• We select appropriate shipping methods based on product type, size, and destination. Common methods include courier services, postal services, or partnered logistics.

• Estimated delivery times are displayed at checkout but may vary due to weather, customs, or other delays.

6. Shipping Fees

• Shipping costs are calculated based on delivery method, region, and order value.

• We may offer free or discounted shipping during promotions, which will be announced on the website.

7. Tracking Orders

• Once shipped, we provide a tracking number so you can monitor your shipment via the carrier’s website.

• For any delivery questions, email contact@lenas-needle-nook.com

8. Recipient Responsibilities

• It is your responsibility to provide accurate shipping information and ensure someone is available to receive the package.

9. Shipping Restrictions

• Some products or regions may have delivery restrictions due to legal, regulatory, or carrier limitations.

10. Force Majeure

• We are not liable for delays or failure to deliver caused by natural disasters, emergencies, or other force majeure events.

For any questions or assistance, contact us: Email: contact@lenas-needle-nook.com