1. Refund Policy
All Sales Are Final for Custom Items
Because each custom order is made uniquely for you, we are unable to accept returns, exchanges, or cancellations once production has begun.
Order Approval
We provide digital proofs (or detailed order confirmations) for your review before production. Please check all details carefully — including spelling, colors, sizes, and design placement — as we will produce your order exactly as approved.· Refunds for eligible products are processed via the original payment method upon receipt and inspection of the returned product.·
Refunds typically take up to 5 business days after the returned item is received and verified.
2. Return Conditions
Contact us within 15 days of receiving your product to initiate a return by contacting contact@lenas-needle-nook.com
Items must be returned in original packaging, with tags intact, unused, and free from man-made damage.
All accessories and parts originally included must be returned
3. Return & Refund Process
Send an email to: contact@lenas-needle-nook.com with your order details and the reason for return.
Our customer service team will guide you through the return process with specific instructions.
Return shipping costs are borne by the customer unless the item is defective or incorrect due to our error.
4. Special Cases & Disclaimers
If the item arrives visibly damaged due to logistics, please take photos and contact us immediately.
We reserve the right to adjust or interpret the policy under special circumstances and may request additional documentation if necessary.
We are not responsible for:
Damage or loss caused by your own mishandling.
Damage due to misuse or ignoring product instructions.
Losses due to force majeure or accidents.
5. Shipping Policy
Delivery areas depend on your location. Please provide an accurate shipping address at checkout.
We select appropriate shipping methods based on product type, size, and destination. Common methods include courier services, postal services, or partnered logistics.
Estimated delivery times are displayed at checkout but may vary due to weather, customs, or other delays.
6. Shipping Fees
Shipping costs are calculated based on delivery method, region, and order value.
We may offer free or discounted shipping during promotions, which will be announced on the website.
7. Tracking Orders
Once shipped, we provide a tracking number so you can monitor your shipment via the carrier’s website.
For any delivery questions, email contact@lenas-needle-nook.com
8. Recipient Responsibilities
9. Shipping Restrictions
10. Force Majeure
For any questions or assistance, contact us: Email: contact@lenas-needle-nook.com
